Engage

Compass AI

Enable grounded AI chat, understand answer sources, limits, and reindexing.

Verification unlock: This feature is available for verified websites. Verify your site now to unlock full Compass AI functionality and keep answers accurate. Start here: Brands, Domains & Verification.

Compass AI lets visitors ask questions about your website content and get grounded answers with source links.

It is designed for pre-sales and education use cases, such as:

Product/service questions.
Policy and process clarifications.
"Where can I find…" style navigation help.
Download-intent questions that can surface MagnetHub resources.

What Chat Uses To Answer

Chat answers are grounded on your brand knowledge, which comes from:

Indexed website/page content from your latest scans.
Available MagnetHub resource metadata when relevant.

To keep answers accurate:

Run scans on important pages regularly.
Re-scan updated pages quickly after content changes so CC ingests the latest version.
Reindex chat knowledge after major content updates.

Enable Chat For a Brand

Open your brand in The Credibility Compass.
Go to the chat settings area (Compass AI / Chat settings).
Enable chat.
Optionally configure:
Chat title.
Launcher label.
Placeholder text.
Accent color.
Max queries per day.

After saving, chat can respond for that brand's verified site identity.

Daily Query Limits

Each brand has a daily chat quota.

When usage reaches the daily limit, chat requests are rate-limited until reset.
If your plan/wallet is out of required usage capacity, chat responses can be blocked until credits are available.

If chat suddenly stops answering, check both:

Brand-level daily chat limit.
Plan/credit availability.

MagnetHub Support in Compass AI

When visitors ask for downloadable resources (for example "brochure", "PDF", "guide", "template"), Compass AI can surface MagnetHub options when configured for that brand.

From the visitor point of view:

They request a resource in chat.
They provide email to claim access.
They receive a download link by email.
If this is a new account flow, they may also get an activation link.

This helps convert high-intent chat conversations into qualified leads.

Reindexing Chat Knowledge

If new pages/resources are not appearing in answers:

Run fresh scans on those pages so CC captures the newest content.
Trigger chat reindex for the brand.
Retry the same question.

Reindexing refreshes the knowledge set used for grounded responses.

Troubleshooting Chat

Chat says disabled

Confirm chat is enabled in the selected brand's chat settings.
Confirm the site/brand token being used belongs to that same brand.

Answers are too generic or miss important details

Scan and index the missing pages.
Reindex chat knowledge.
Improve on-page headings and content clarity so relevant chunks rank better.

"Daily limit reached" errors

Wait for quota reset.
Increase brand chat limit if your plan allows.
Upgrade/top up if account-level capacity is exhausted.

Best Practices

Keep homepage, product pages, pricing, docs, and FAQs freshly scanned.
Use clear page titles and section headings to improve retrieval quality.
Add MagnetHub resources for high-intent queries and handoff to follow-up workflows.
Review recurring chat questions to decide which pages should be improved.

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