Support, Feedback & Kudos

We care a lot about building The Credibility Compass with our users, and we rely on your feedback to keep improving.

This page explains how to contact support, send ideas, and use the in-app Kudos feature – plus a short note about fair use and documentation accuracy.

Our Approach & Documentation Accuracy

The Credibility Compass is built by a small, bootstrapping team that is:

• Actively iterating on the product.
• Shipping improvements quickly.
• Writing documentation alongside new features.

Because of this:

• Some screenshots, labels, or flows in the docs may lag slightly behind the current app.
• Certain features may be in beta or evolving based on real-world usage.

If something in the UI doesn’t match what you see in the docs:

• Trust the product first.
• Use the support widget to ask for clarification or to flag the mismatch.

We treat these reports as a valuable signal and use them to tighten up both the app and the documentation.

Fair Use & Service Abuse

To keep the service reliable and affordable for everyone:

• We apply reasonable limits to free and lower-tier plans (for example, daily scan limits or rate limits).
• We monitor for automated abuse, scraping, or usage that clearly goes beyond what a human user or team would need.
• In extreme cases, we reserve the right to temporarily block or limit access to protect the platform for legitimate users.

What this means for you:

• Normal usage, even heavy usage within your plan limits, is welcome.
• Automated abuse, attempts to bypass limits, or behavior that degrades the service for others may be restricted.

If you believe you’ve been rate-limited unfairly or need higher limits, contact support and we’ll review your case.

In-App Support Widget

Inside The Credibility Compass app, you’ll see a small floating button (usually in the bottom corner) that opens the Support dialog.

You can use this widget to:

• Send a general message or question.
• Report a bug (with a short description of what went wrong).
• Request a feature or enhancement.
• Send Kudos to the team.

When you submit a message, you can optionally include:

• The page URL you were on.
• Device and browser details.

This metadata helps us reproduce issues and respond more effectively. If you prefer, you can turn it off before sending.

When to Use the Support Widget

Use it when:

• Something doesn’t work as expected (errors, broken flows, confusing messages).
• You’re not sure how to interpret a result and need clarification.
• You have a suggestion to improve UX, reports, or documentation.

We typically aim to respond within one business day, and we’ll be transparent if something requires a longer investigation.

Kudos & “Urgent Kudos”

We added a Kudos category to keep things a little bit fun.

When you choose Kudos in the support dialog:

• You can leave a short note about what’s working well.
• Optionally add a rating.
• We treat it as encouragement and a signal that a particular area is delivering value.

You may also see playful language like “urgent kudos” in the app.

• This is intentionally humorous – it’s not an actual escalation path.
• Think of it as a light-hearted way to say “this deserves a shout-out right now”.

Kudos don’t replace real support requests or bug reports, but they do help us understand what you find most helpful, and they keep morale high while we’re building.

If You Need Help Beyond the Widget

If the support widget isn’t available or you prefer another channel:

• Use any official contact methods listed in the app or on the website (email or contact form).
• Include:
• Your account email.
• A brief description of the issue or question.
• Any relevant URLs or context.

We’re committed to giving you the best value we can as an early-stage, innovator product – and your feedback, patience, and kudos help us get there faster.